GI’s customer service programme is bearing fruit and improving customer experience across the board

Launched in February this year, Glanbia Ireland’s customer service programme ‘You Are The Difference’ aims to enhance our Agri and CountryLife customers’ experiences across our branch network (read more about the programme from the March edition of Overherd).

The program is designed to introduce a cultural shift in the way branch colleagues interact with customers, using methods and techniques that lead to increased customer satisfaction and increased sales.

As part of ‘You Are The Difference’, mystery shoppers have already visited all 52 retail branches and will pay them all another visit before the end of the year to see how the programme is progressing. Following the first round of visits, a fantastic 16 branch colleagues achieved a high score of over 80% during the mystery shop!

They are:

Another to be recognised was Mark Morrissey, who is our Branch Manager in Bunclody. Mark (left) is pictured with Senior Operations Manager Robert Kehoe, who presented him with a gift voucher recently. Congratulations to Mark and everyone else who’s been making a positive difference to customers’ experiences.